CITI un cuento de nunca acabar


Señoras y señores...

Twitteros y No Twitteros...

Bloggers y No Bloggers...

Jóvenes y Otros No Tanto...

Mujeres, Hombres e Indefinidos...

¡Todos!

No pude contenerme y tengo que dejar mi frustración plasmada en letras, estoy harta... Si, HARTA...

He intentado varias veces hacer la cancelación y que me borren del sistema del Banco CITI pero NO, no me dejan...

Rápidamente les cuento que yo tuve una tarjeta de crédito con el Banco AVAL... Si, ya sé lo que dirán unos: "¡Qué tonta!" y con toda la razón. Peor que tener una tarjeta se ServiMás (no sé si se sigue llamando así), es (o era antes de la fusión) tenerla con AVAL.

Luego de enredarme en esa telaraña del crédito, cancelé mi deuda, tenía que seguir adelante y mejorar mis finanzas y una tarjeta de crédito con ellos no era una opción para estabilizarme y organizarme económicamente.

Fuí al Banco en esa oportunidad y luego de pagar lo que debía pedí que me la cerraran. Cortamos la tarjeta y dí por un hecho que la joven que me atendió en esa oportunidad había hecho bien su trabajo, pero no...

Según los records que tienen y medio recuerdo, el extrafinanciamiento terminó en Enero del 2008 y resulta que hace poco menos del mes me llega un estado de cuenta del Banco CITI pidiendo que cancele 30 mil colones por la anualidad... o.0 ¿anualidad de algo que no tengo?

Desde el 15 de Julio intenté cerrarla pero harta del tiempo perdido por teléfono dije que si la mantenía pero que me reversaran el cargo... "lo hicieron"... Hoy pasé a la Sucursal de Heredia de CITI para pedir de nuevo la cancelación pero que solo se puede hacer por teléfono no en Servicio al Cliente o Plataforma.

Llamé... duré 23 minutos con el Departamento de Retenciones y no tuve éxito... en pocas palabras y luego de tres llamadas, tengo dos opciones:

1. Aceptar quedarme con la "línea crediticia" para que no pague los 30 mil colones.
2. Pagar los 30 mil colones y me eliminan del sistema.

Una tercera opción es esperarme seis meses y llamar para pedir la cancelación que sin traba alguna me la harán... ¿Quién me lo garantiza? o llamar en Abril del 2010 y pedir eso mismo... y sin ningún pero lo hacen... ¿Porqué no lo hacen hoy?

Ah, les cuento que no nos cobran la anualidad de la tarjeta como a veces vienen en los estados de cuenta, sino que te cobran la línea crediticia... osea, debemos estar agradecidos con el Banco que nos dé chance de tener crédito con ellos y por eso pagarles, no por el plástico. Así que si te salen cobrando por la tarjeta alguna vez pues defiéndase pues por una renovación, robo, reposición o sus similares no le pueden cobrar.

Mi cuento con CITI no acaba pero mi paciencia si...

¿Porqué quiero cancelar la "tarjeta"? Me preguntó la primera chica al teléfono y le dí cuatro razones:

1. NO tengo cuenta con CITI directamente
2. NO tengo en ningún momento plástico o la tarjeta
3. NO me interesa tener vínculo con CITI
4. El PÉSIMO SERVICIO AL CLIENTE QUE SIEMPRE HAN DADO, incluso desde que eran AVAL

Esta historia continuará...

20 comentarios:

Esteban Porras Z dijo...

Gracias a Dios nunca me embarque con Aval, pero si tengo varios años de ser cliente del antiguo Banco Cuscatlan, que en su momento tenía muy buen servicio y no me quejo.
Desde que se unieron las marcas Aval y Cuscatlan para ser Citi, el servicio es pésimo, los bancos están siempre llenos y no es la misma atención.

Malamala dijo...

Lo peor que le puede pasar a uno (ademas de que le roben de la compu un video porno) es tener una tarjeta con ese Banco. Que tristeza, si antes era un verdaro problema (cuando era Aval) ahora es peor, el servicio al cliente no es malo, sencillamente no saben ni que es. El martirio empieza con solo marcar su numero de telefono, se complica cuando te dicen Buenos días...etc. Prefiero el "etc" xq si sigo escribiendo creo que me censurarian de ticoblogger jajaja.

Palas solo te queda ponerte chucara, de verdad, vaya personalmente y hagales un escandalo y veras como rapidito encuentran solucion a la "confusión".

Saludos

Efraín dijo...

Te soy sincero... desde que se cambiaron de banco la deje de pagar,,,,,,

GAlcidesS dijo...

Mandálos al carajo...

Terox dijo...

Been there, done that...

Y sin embargo, ahora estoy pensando sacarla otra vez, para aprovechar la promoción del 35% en restaurantes... maldita codicia...

B.i.t.c.h dijo...
Este comentario ha sido eliminado por el autor.
B.i.t.c.h dijo...

ODIO las tarjetas de credito, y si soy sincera.. Odio TODAS las entidades bancarias, de préstamo de dineros, o ahorros, o todo lo q se les parezca y/o relacione.
Son suuuper molestos e ineficientes.
Lo siento x tu hígado pero cn esa gente nunca encuentro paz, x eso espero se te solucione pronto el asunto.
Saludos.

Dios ayudame dijo...

yo estoy igual o peor me llamaron a ofreserme lo del famoso extrafinaciamiento pero oviamente estava desconfiado y le dige q si en ese momento. pero cuando llegue a retirar el cheque me di cuenta que era una estafa que talves podia salir con los pago por quicena eran solo 400 y le dige q me cancelaran el cheque hoy pedi el estado de cuenta y aparencen unos cargos en la cuento que son por el puto desenvolso del el cheque pero si ni lo tome ademas de otros cargo que no tengo una idea de que son.
segun yo di mas del pago minimo para bajar la cuenta pero al contrario subio. amigos de verdad con esa gente no se embarquen yo estoy pensando como salir de esta. iva a pedir un prestamo en el nacional pero me cambie de trabajo y no cumplo con el requisito del tiempo lavorado ahora si la ise.

Jorge Ángel Aussel dijo...

Viven pasando estas cosas, es increíble pero ocurren todo el tiempo.

No tiene que ver con la entrada, pero tuve que llamar no una, sino ocho veces a Speedy para que solucionaran un problema que tenía con internet, como si cobraran poco sus servicios. Para colmo la última vez le dije a quién me atendió que si no me daba una solución iba a contratar otro servicio y con aires de autosuficiencia me dijo: "como usted quiera".

Te mando saludos!

Ángel Poético

lamujermaravilla dijo...

Yo creo que solo por el mal servicio simplemente hubiese sido razon suficiente para cancelar la tarjeta.
Eso es chantaje: te hacen la vida de cuadritos y no te permiten cancelarla en plataforma (WTF?) para que tengas que llamar y te hartes de esperar y desistas de cancelar.
Toda una estrategia. Me parece muy sucio que los bancos jueguen asi. La verdad me alegra ver este tipo de denuncias y es la 1era vez q paso por el blog pero lo hare a menudo!

Saludos!

Anónimo dijo...

Esto es demasiado estresante, lo gracioso es que buscando si en la web había para cancelar la tarjeta me encontré con este Blog en media llamada, ya después de tres llamadas d x cantidad de minutos (mejor ni contarlos) y cuando ya al fin me pasan es toda una odisea para que me la cancelen, decir como un millón de veces "Gracias muchacho, pero no... no... no"

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